Welcome to erwin EC Technical Support Portal.
The Technical Support Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query. If you experience any issues logging in or setting up your account, please email us on: firstname.lastname@example.org
Contact us by phone or email
If you would like to get in contact by phone or email, please use the details below:
United States (EST): erwin DM: +1 813-773-4170. erwin EC/EA Agile:+1 203-989-2300.
United Kingdom (GMT): +44 (0) 121 794 1686
France (CET): +33 (1) 70950005
South Africa (UTC+02:00): +27 (0) 12 644 2033
Australia (AEST): +61 (0) 3 9225 5038
Technical Support opening times:
The UK Technical Support Team provides support for Europe and the Rest of the World weekdays (excl: UK bank & public holidays) between 8:30am – 5:30pm GMT.
The US Technical Support Team provides support for the Americas weekdays (excl: USA bank & public holidays) between 8:30am – 5:30pm EST.
Global Support Opening Times:
Monday to Friday (excluding local public and bank holidays) from:
8:30 to 17:30 EST (All Americas)
8:30 to 17:30 GMT (EMEA region & ROW)
9:30 to 18:00 IST (EMEA region & ROW)
6:00 to 15:00 SST (EMEA region & ROW)
(Rest Of the World*)
EC/ EA Agile Solutions Knowledge Base
Click here for Frequently Asked Questions, Tips, Techniques, and more for EC/EA Agile.