When launching the Reverse Engineer from the Actions menu, erwin immediately starts hanging and then eventually crashes after about 10-15 seconds before any dialogs open up.
Windows Application Event logs show the following error message:
Faulting application path: C:\Program Files\erwin\Data Modeler r9\erwin.exe
Faulting module path: C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
A bad printer driver or bad printer configuration can cause this issue. Removing all printers from the control panel should resolve this issue. To remove the printers:
1. Open Control Panel
2. Click on Hardware and Sound
3. Click on Devices and Printers
4. Right click on each printer and chose "Remove this Device"