This error means that you are trying to create a new user and your license isn’t allowing you to create a new user as you have exceeded the allowed user count per the terms of your license. The application packages two default users with the product i.e. Administrator and Public. In this case, the Public user can be deleted to allow for the creation of one additional user.
Error:" New User cannot be created, as you have exceeded the allowed user count, Please contact your System Administrator "
When you license keys for erwin Data Intelligence Suite (DISuite), the licenses for Administrator user and Public user are packaged with the application and account for two of the licensed users. If you have just two licenses and are trying to create a third one, you will encounter the error as mentioned above.
The Public user can be deleted and then replaced with another user simply by right-clicking on the Public user and deleting it and releasing a license.