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Welcome to erwin Data Intelligence Suite Technical Support Portal.
The Technical Support Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query.

Registering for Support Portal for the first time:  "Click Sign In" in the upper right corner, register with your name, email.

If you experience any issues logging in or setting up your account, please email us on: dgsupport@erwin.com 

Contact us by email or phone:

If you would like to get in contact by phone or email, please use the details below:

Email: dgsupport@erwin.com 

Telephone: +1-800-78erwin (+1-800-783-7946) or International can dial +1-813-773-4170

Technical Support Availability & Global Support opening times:

Severity 2 through 4  (24 x 5)

Severity 1 is for Production System Down (24 x 7)

Monday to Friday (excluding local public and bank holidays) from:

8:30 to 18:00 EST (All Americas)

8:30 to 17:30 GMT (EMEA region & ROW*)

9:30 to 18:00 IST (EMEA region & ROW*)

6:00 to 15:00 SST (EMEA region & ROW*)

(Rest Of the World*)

DIS Solutions Knowledge Base

Click here for Frequently Asked Questions, Tips, Techniques, and more for Data Intelligence Suite Tools.

Communities: erwin Community