Licensed customers please Register for Support: Click "Sign In" in the upper right corner
Create a Support Ticket, visit the Knowledgebase and participate in Communities at: support.erwin.com
Licensing: Submit a Request at support.erwin.com
Chat: lower right corner support.erwin.com (during available hours, see below)
Telephone: +1-800-78erwin (+1-800-783-7946) and select menu option #2
International can dial +1-813-773-4170
Service Level Objectives for Initial Response Time:
severity 1 = 1 hour
severity 2 = 2 hours
severity 3 = 4 hours
severity 4 = 1 business day
Support Availability:
Severity 2 through 4 (24 x 5)
Severity 1 is for Production System Down (24 x 7) - Production Down situations between 6pm EST Friday through end of day Sunday must be called in by telephone
Chat Support is available for some products - 8:00am-6:00pm (EST)
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