Contacting erwin Technical Support

Licensed customers please Register for Support: Click "Sign In" in the upper right corner

Create a Support Ticket, visit the Knowledgebase and participate in Communities at: support.erwin.com

Licensing: Submit a Request at support.erwin.com

Chat: lower right corner support.erwin.com (during available hours, see below)

Telephone: +1-800-78erwin (+1-800-783-7946) and select menu option #2

                   International can dial +1-813-773-4170

Service Level Objectives for Initial Response Time:

severity 1 = 1 hour

severity 2 = 2 hours

severity 3 = 4 hours

severity 4 = 1 business day

Support Availability:

Severity 2 through 4  (24 x 5)

Severity 1 is for Production System Down (24 x 7) - Production Down situations between 6pm EST Friday through end of day Sunday must be called in by telephone

Chat Support is available for some products - 8:00am-6:00pm (EST)