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Erwin Licensing Issue Reference and FAQ (for r8 and later)

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May Hu
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CA ERwin Licensing Issue Reference and FAQ (for r8 and later) - CA Technologies ERwin Knowledge Base

How to Handle Licensing Issues

 

  • Easy Licensing - a windows based utility to assist with ERwin DM licensing.

I.Overview

Licensing problems will fall into either of two basic categories.  First, ERwin doesn’t open even as the Community Edition (CE), and second, ERwin Opens as CE, but the “working license” (SE, WE or Navigator) is not recognized.  Each of these items is covered below.

 

Basic information needed for virtually every licensing issue:

  • Version of ERwin
    • r8.0
    • r8.0.01
    • r8.1
    • r8.2 or later
    • r9
  • Operating System
    • Windows version
    • 32 bit or 64 bit
 

II.ERwin does not open (even as CE)

NOTE:  Always get ERwin to open as CE before pursuing anything else!

    Potential problem:

  1. r8.1 or earlier:
    1. Make sure ERwin was installed using the ERwin user’s ID.  Please see this KD:

Configuring and Licensing CA ERwin Data Modeler r8.0 or r8.1 for an ERwin User After Installation by an Administrator

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=640

  1. Check that the CE license has not expired
  2. Verify the CE License is in the correct location
  1. r8.2 and later:
    1. If ERwin (r8.2 or later) was installed correctly, it should always open as CE.  If it doesn’t the probabilities are:
      1. Bad (expired) CE License
        • As of now, CE Licenses shipped with r8.2 have not expired
      2. License was removed or moved
      3. Privileges
        • Users must have full control (read/write/delete) in the All Users folders
    2. Installation problem
      1. This is fairly uncommon, but when it does happen, it’s usually because ERwin was installed with insufficient privileges.  Uninstall, clean, and then reinstall using “Run as administrator” with full admin privileges.  NOTE: some users don’t have full admin even when they use “Run as administrator”.

 

III.ERwin opens as CE but not as the fully-licensed version (SE, WE or Nav)

In this case, we know ERwin is installed and running properly, so the problem is associated strictly with the full-feature license file (SE, WE or Navigator).  The problem has to be either the location of the license file, or an invalid license file.

  1. Make sure the license is in the correct location
    1. The best way to ensure this is to open ERwin as CE and use the license installation utility
    2. Alternatively, use the LM Utility described in the Tech Doc:
      1. How to Obtain a Valid MAC Address for Licensing ERwin Without Installing the Application
      2. GetMAC and ipconfig should be last resorts
    3. You can confirm that it’s the correct folder by renaming the extension of the CE license then check that ERwin fails to open
  2. If ERwin opens as CE and the full-featured license is in the correct folder, the only remaining possibility is that the license file is invalid.

Here are the most-common causes of invalid license files:

  1. Expired license
  2. Wrong MAC
    1. check the MAC using CE – HelpàLicensing
    2. possibly a WiFi MAC and WiFi is switched off
  3. Wrong license version
    1. Make sure the version in the license file is => the version of ERwin
      • 1.000     = r8
      • 8.xxx     = r8
      • 9.000     = r9
  4. Machine name license with or w/o the domain
    1. sometimes the full computer name is required, other times the short name is required (determine by trial and error)
  5. Domain names are sometimes required to be more-fully, or less-fully qualified
  6. Incorrectly generated license (doesn’t happen often)

 

 

IV.FAQ

  1. Question:

When looking for a MAC Address, the only address displayed is “0000ffffffff”.

Diagnosis:

The adapters are probably configured as “virtual” devices. 

 Answer:

Contact CA Licensing to get a non-MAC address license (see Appendix)

  1. Question:

You received a machine name license, but ERwin still opens as ERwin CE

Diagnosis:

There are two versions of machine name.  One is the “Full computer name” and includes the domain and the other is the Computer name by itself.  We’ve found that the required name is the full name for some machines and the short name for others, and that only one version will work.  For example the full name might be: “MyMachineName.MyCorp.com” then the short name would be: “MyMachineName”

We’ve found that the short name has worked more-often than the long name, but if the short name doesn’t work, try getting a license with the full machine name.

Answer:

If the first license fails, request a license based on the name version not used for the first license. 

  1. Question:

You can run ERwin as CE but can’t find the folder to install your working license.

Answer:

Use the utility accessible through HelpàLicensing

  1. Question:

You have a valid ERwin WE installation, but get an error when attempting to connect to the mart. 

Your license does not permit connection to this Mart.   Please contact your Mart administrator.

 Some users may be able to connect, while others cannot.

Diagnosis:

The Company Name in your ERwin WE license does not match that used to create the mart.  Initializer licenses are specific to one company so the company name for all ERwin WE clients must exactly match the company name for the Initializer license used to create the mart.

You can confirm this by opening the ERwin WE and Initializer licenses using Word Pad (Notepad does not work as well) then look for the company name in the Initializer and WE licenses.  The company follows “user_info=” in the license file.  The company names must match exactly (including case, spaces and punctuation).

Solution:

Determine the precise company name then request a new ERwin WE license making sure that the company name and Site Id are exactly the same as that associated with the Initializer license.  It is best to provide a valid Initializer or Workgroup Edition license when requesting the replacement license.

 

V.License Server

 

Overview

The CA ERwin License Server is a means to provide concurrent licenses for CA ERwin Data Modeler. 

  • Concurrent licensing requires CA ERwin Data Modeler r8.2 or later
  • Concurrent licenses are not provided by default with the purchase of CA ERwin Data Modeler
  • Standard user licenses cannot be used with the license server
  • Contact you CA Account Representative for information on concurrent licensing

 

  • There are two License Server versions (r8 and r9)
  • The two servers cannot coexist
  • The r9 server will support r8 licenses
  • r9 licenses will work for r8 and r9
  • License Server must have a fixed MAC address (no other option is supported)

 

Model Mart Users (r8)

  • Do not install INITIALIZER license on License Server
    • Doing so will effectively make every user a Mart Admin
  • Users with concurrent WE licenses are entitled to one copy of a machine (MAC) based license for WE and INITIALIZER.  This is  to be used by the Mart Administrator to initialize the mart

 

Troubleshooting

  • Cannot obtain a concurrent license
    • Prepend server path with “27000@” (only if connection fails without it)
    • Trying to use a non-current license with the License Server
  • Cannot start license service
    • Check privileges

 

 

VI.Appendix

A.Types of licenses for CA ERwin Data Modeler

 

License Type

Max Duration

Note

MAC Address

Permanent

Default

Machine Name

One Year

  

Domain

One Year

  

SubNet

Permanent

  

CE

One year

Installed w/ERwin

Evaluation

30 Days

Downloadable

Trial

30 Days

Through Sales

Server

Permanent

Concurrent

 

 

B.Location of ERwin License Files

Here are the folders where ERwin licenses may be saved.

  • Releases r8.1 and earlier*
    • Windows XP:
      • C:\Documents and Settings\LoginId\Local Settings\Application Data\CA\ERwin Data Modeler\8
      • %APPDATA%\Local Settings\Application Data\CA\ERwin Data Modeler\8
    • Windows 7:
    • C:\Users\LoginId\Local Settings\Application Data\CA\ERwin Data Modeler\8
    • %LOCALAPPDATA%\CA\ERwin Data Modeler\8

*NOTE: For release r8.0, the name of the final folder is “…\8.0”

  • Releases r8.2 and later r8.x
    • O/S Independent
      • %ALLUSERSPROFILE%\CA\ERwin Data Modeler\8
    • Windows XP:
    • C:\Documents and Settings\AllUsers\Application Data\CA\ERwin Data Modeler\8
    • C:\ProgramData\CA\ERwin Data Modeler\8
    • Windows 7:
  • Release 9
  • O/S Independent
    • %ALLUSERSPROFILE%\CA\ERwin Data Modeler\9
  • Windows XP:
  • C:\Documents and Settings\AllUsers\Application Data\CA\ERwin Data Modeler\9
  • C:\ProgramData\CA\ERwin Data Modeler\9
  • Windows 7:

C.Relevant Knowledge Documents

Scenario: Setting Up Concurrent Licenses

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3569

 

Scenario: Using a Concurrent License

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3571

 

How to Obtain a Valid MAC Address for Licensing ERwin Without Installing the Application

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=2800

 

How to Determine Which ERwin Licenses are Installed (applies to r8 and later releases)

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3532

 

Will my CA ERwin Data Modeler r9 License Work with Release r8?

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3535

 

A license for CA ERwin DM could not be obtained. The application will shut down. Error codes: 7(-96,491,0)

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=4434

 

CA ERwin License Server: Concurrent licensing error "Cannot connect to the license server system."

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3510

 

How to Remove an Individual License from the ERwin License Server

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=2797

 

I’ve setup ERwin Workgroup Edition with a License Server, how do I Initialize my Model Manager Mart? What do I do with my ERwin Initializer concurrent license?

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3286

 

What to do if the ERwin DM Licensing Dialog shows “0000ffffffff” as the MAC Address

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3573

 

CA ERwin License Server: Upgrading and Adding Licenses Incrementally

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3370

 

How to Completely Remove Previous ERwin Installations

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=638

 

ERwin Application Release Versions and Installation Data (Package Codes, Upgrade Codes, GUIDs, & Default Folders)

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3533

 

Configuring and Licensing CA ERwin Data Modeler r8.0 or r8.1 for an ERwin User After Installation by an Administrator

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=640

 

CA ERwin Data Modeler r8, r8.0 and r8.1 Evaluation and Trial Licensing FAQ

http://erwin-knowledgebase.com/index.php?View=entry&EntryID=3591

 

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