Cannot connect to the Mart server when launching ERwin DM within a Citrix session. We get the following two errors: "Mart Version validation failed. Mart Server is not reachable, Please check network and Mart service health. "
"The Mart server is SSL-enabled. You must install the security certificate from the Mart Server and then try logging in. For more information, click Help or see the Installation Guide. Do you want to install the security certificate?"
The user had installed their security certificate using the default options. Installing the security certificate differently resolved the problem. This is the difference that made the mart connection successful:
- Pick Local Machine
- Place the certificate into the store Trusted Root Certification Authorities