If you are working with ORACLE database, you must set a prerequisite on your Oracle dbms in order to properly migrate your Windows domain users. The OS_AUTHENT_PREFIX parameter should be NULL in the Source Mart.
The problem occurs because this Prerequisite is required:
- If you are working with SQL SERVER database, these prerequisites must be in place in order to migrate the users successfully:
a) The source mart users must exist in both the database level security and the SQL Server level security.
b) The User Name that is typed into the MartUpgrade Source Mart Details must have the "securityadmin" or "sysadmin" server role
NOTE: a user that has only the public role can use MartUpgrade but cannot upgrade the users.