The Technical Support Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query. If you experience any issues logging in or setting up your account, please email us on: casewisesupport@erwin.com 

Contact us by phone or email
If you would like to get in contact by phone or email, please use the details below:

United States (EST): erwin DM: +1 813-773-4170.  erwin Casewise EA/BP:+1 203-989-2300.
United Kingdom (GMT): +44 (0) 121 794 1686
France (CET): +33 (1) 70950005 
South Africa (UTC+02:00): +27 (0) 12 644 2033
Australia (AEST): +61 (0) 3 9225 5038
Email: casewisesupport@erwin.com  

Technical Support opening times:

The UK Technical Support Team provides support for Europe and the Rest of the World weekdays (excl: UK bank & public holidays) between 8:30am – 5:30pm GMT.
The US Technical Support Team provides support for the Americas weekdays (excl: USA bank & public holidays) between 8:30am – 5:30pm EST. 

Global Support Opening Times:

Monday to Friday (excluding local public and bank holidays) from:

8:30 to 17:30 EST (All Americas)

8:30 to 17:30 GMT (EMEA region & ROW)

9:30 to 18:00 IST (EMEA region & ROW)

6:00 to 15:00 SST (EMEA region & ROW) 

 (Rest Of the World*)

Evolve Solutions Knowledge Base

Click here for Frequently Asked Questions, Tips, Techniques, and more for Evolve EA & Business Process Modeling Tools.

Licensing:

How to register your erwin Casewise EA/BP software: