erwin Customer Servicedesk
Welcome to Casewise Servicedesk Portal
Servicedesk Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query. If you experience any issues logging in or setting up your account, please email us on: firstname.lastname@example.org
Contact us by phone or email
If you would like to get in contact by phone or email, please use the details below.
United States (EST): Erwin DM: +1 813-773-4170 Erwin CW:+1 203-989-2300
United Kingdom (GMT): +44 (0) 203 758 7273
France (CET): +33(0) 1 70 95 00 20
South Africa (UTC+02:00): +27 (0) 12 644 2033
Australia (AEST): +61 (0) 3 9225 5038
Servicedesk opening times
The UK Servicedesk provides support for Europe and the Rest of the World weekdays (excl: UK bank & public holidays) between 8:30am – 5:30pm GMT.
The US Servicedesk provides support for the Americas weekdays (excl: USA bank & public holidays) 8:30am – 5:30pm EST.
Christmas & New Year Bank Holiday Notice:
In observance of the Christmas and New Year holiday season, our Servicedesk will be closed on:
- Monday 24* December 2018 (*UK Servicedesk will be open on 24 December)
- Tuesday & Wednesday 25-26* December 2018. (*USA Servicedesk will be open on 26 December)
- Tuesday 1 January 2019.
We will re-assume normal support operation on Wednesday 2nd of January 2019.
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