erwin DM 9.8 - Error Message: "Certificate request already made" Code: -1121, Status 0

Description:

I've provided the offline activation and received activation certificate to license erwin DM 9.8 offline.  When clicking "Import" to activate the certificate, the following error generates...

A license for erwin Data Modeler could not be obtained.  The application will shut down. 

Message:  "Certificate request already made"

Code: -1121, Status 0 

Solution:

From the PC where erwin 9.8 DM is installed at, go to this directory

C:\ProgramData\erwin\Data Modeler\Licensing 

Delete what's inside the Licensing folder

​

Start erwin DM 9.8. Click the Offline activation code and send the code to erwin DM Support to generate a new activation certificate to import.  erwin support will then send you a new code which you can import into erwin and the application will start.