The Object Property tabs are missing except for the “General” tab.

Problem Description:

After upgrading from Casewise Suite 2015 to Casewise suite 2015 SR2, when I open an object property, In the Application Properties Activity Monitoring dialogue box the Object Properties tabs are missing except for the General tab. 

Resolution:

To resolve this issue please close all Casewise applications first. 

• Please open your BIN folder which is usually located in:

For 64 bit machine: C:\Program Files (x86)\Casewise\CM10\BIN

For 32 bit machine: C:\Program Files\Casewise\CM10\BIN

 In the BIN folder, please locate and copy the “CasewiseDataTier2004.dll” file, then paste in your “Documents” folder.

• Now, please Save the attached “CasewiseDataTier2004.txt” file to your desktop, or some other folder (but not in the BIN folder or where you have copied the original CasewiseDataTier2004.dll file)
• Once you have saved the attached file into your desktop, please rename it from

CasewiseDataTier2004.txt to CasewiseDataTier2004.dll

• Now that you have renamed the file, please copy the renamed file to your BIN folder

(C:\Program Files (x86)\Casewise\CM10\bin) and When prompted, please choose to “Copy and replace” the file.

• This should resolve the issue, but if not, contact us by email at: servicedesk@casewise.com   www.casewise.com