Getting error connecting to Mart Server while harvesting from ERwin Web Portal

Description:

When I try to harvest a model from a r9.x mart in ERwin Web Portal and I try to connect to my mart to do so, I get the following error:

WARNING: The client application version is different from the Mart Server version. Install the same version of the application and the Mart Server and then try.

[2013-10-16 10:20:40]  [MBI_ER9MM_F0006] Could not connect to the mart. [COMLIB_E0002] Invoke(Add) failed with error (): Model Directories Component ! Mart connection failed.

Solution: 

1) Make sure the erwin DM on the same Web Portal server can connect to Mart server using the same user login /password you entered in the Web portal screen

If not, fix the connection from erwin to mart 

2) Stop the service /server, and restart Web Portal as an application and try to harvest again

3) If a service account is used, make sure the service account can login to the Web Portal server machine and Restart the service again

Alternatively

Stop the Web Portal service from control Panel

Go to Web Portal installation directory and run RestartServerApplication.bat with Dos window open

relaunch Web Portal application URL

Harvest again. If this is successful,

close Dos windows

restart service and relaunch URL 

More Information:

Please contact CA Technical Support at http://erwin.com/support