How can I customize the subject and body of the email notifications sent from the ERwin r9 Mart Server to suit the requirements of my organization?

Description:

How can I customize the subject and body of the email notifications sent from the CA ERwin r9 Mart Server to suit the requirements of my organization?

Solution:

The ERwin Mart Server sends automated emails for the following events:

•  When you reset a password
•  When a user uses the Forgot Password option
•  When you add a server user or a Windows user
•  When you change the email address of a user

You can customize the subject and body of the emails to suit the requirements of your organization.  To do that, please take the following steps:

1. Navigate to the Mart Server installation directory and open the email-templates.xml file using Notepad or a similar XML editor.
Typically, that file is available in the following location:
C:\Program Files\erwin\Mart Server r9\Tomcat64\webapps\MartServer\WEB-INF

2. Locate the event for which you want to customize the email.  Events are included between the and tags, within the and tags.

3. To change the subject of the email, change the text that is available between the and tags.

4. To change the body of the email, change the text that is available between the and tags.

WARNING! Do NOT change anything that includes a % or an & symbol. Modifying such predefined tokens may break the code and may disable user accounts.

5. Save the XML file.

The updated email template is now used when the event occurs the next time.

More Information:

• Please contact Technical Support at http://erwin.com/support